Top 10 technology predictions 2015 for Asia Pacific

Forrester’s 2015 Predictions: Mobile Customer Experience Will Fuel Digital Transformation In Asia Pacific

An easy 10 points overview of the impact mobile is and will have:

  • The rise of Customer Experience to bridge IT and Marketing to include integration, application managers, compliance while maintaining marketing agility
  • Companies will use messaging apps for customer engagement

Interesting innovations are already happening in this space.


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